Shortage and Return Policy

Shortage - Damaged Goods

If an item reaches you in a damaged condition, notify the carrier and us at once. Please do not return damaged or broken merchandise to us unless you receive our instructions to do so.  This is necessary so that you do not lose your right to file a claim.  All claims for damaged goods or shortages must be made within ten days of invoice date.

Return Policy/Procedure

Call for Return Goods Authorization Number (RGA #).  No returned merchandise will be accepted without a valid reason - and only with our prior authorization.  Upon receipt and inspection of merchandise, a credit will be applied to your credit card. A 20% restocking fee will be applied to any returns unless YORK is at fault.